Member Support

Member Support is available Monday-Friday, 8AM to 4PM Central US Time

EXCEPTION: We are closed on major US Holidays that fall on a weekday.

Access Issues?

If you are having any problems as a member trying to access your courses, or logging into the site in general, please clear your browser cache and/or cookies prior to emailing the support team. We have found that action fixes 99% of member access issues.

How do you clear cache or cookies?

Here's a few links to YouTube™ videos that show the different steps for each browser, depending on what you are using.


If you contact support outside the listed hours, a service representative will contact you as soon as possible during the hours above. It may be up to 24 hours for a reply. We will do our best to respond as fast as possible.

Contact Support email: